Kitchen equipment depends to a certain extent on the particular accommodation. Capacities are usually equipped with a refrigerator, stovetop, microwave oven, kettle. Some facilities are equipped with an electric oven, dishwasher, washing machine and dryer. All cookers, pans, plates, cutlery, glasses and mugs are provided in all APLEND accommodations.
When I may come to check-in and to check-out?
Check-in is possible between 2 p.m. and 6 p.m. For Hotel Kukučka, check-in is from 3 pm. In the case of unexpected events and delay, please contact the reception of the facility. The check-out is required until 10 a.m. Please inform the reception about the time of you arrival in case you expect to be afer 6 pm.
If you already know that you arrive after 6 pm, please contact the reception of the accommodation with this information. You will pick up the keys from the safety box (the code will be send to you by SMS). You do not need to contact reception of Hotel Kukučka, Hotel Ovruč and Lake resort because the reception is 24/7.
What is / is not included in the price?
The rental price includes:
Accommodation
Electricity, gas, water, heating
Towels
VAT
Breakfast at all capacities except Tatry Holiday Resort, Lake Resort and Hotel Ovruč
Not included in the rent, compulsory extra costs:
Tourist tax ( adult / night - Vysoké Tatry 3,50 EUR, Štrbské Pleso 2,00 EUR, Veľký Slavkov 1,00 EUR)
When I can make a booking?
You are very welcome to book your stay whenever you want through our reservation system on our website www.aplend.com.
Our reservation team is here for you everyday 7 am until 6m pm to help you with your reservation. Do not hesitate to contact us.
Is it necessary to bring my own bed linen for my stay?
All bed linen as well as towels are included in the price of accommodation, therefore there is no need for additional bed linen. If you require to order a crib (including bed linen), it is possible at a surcharge of 15 EUR / stay.
Confirmation of the reservation
After making your reservation (email, phone, reservation system), a confirmation email about making your reservation will be sent to you together with the price offer for the ordered services. If you agree to the price, it is necessary to make the payment as required until the date stated in the proforma invoice. After the payment is credited to our account, we will send you an confirmation email with instructions to the stay via e-mail.
Where can I find addresses, phone numbers and general info about the stay?
You can find all important information on our website. You can find all important phone numbers and e-mail contacts in each accommodation under Contacts as well as on the homepage below main menu panel. The instructions for the guests are ready for you at the bottom of the page under Instructions for the guests.
Are pets allowed?
Not all APLEND facilities and restaurants are pet friendly. Pets are allowed in the accommodation only in the Wellness Hotel Borovica**** on Štrbské Pleso and in the restaurants only on the outdoor terraces. We kindly ask our guests to respect our decision. In case of non-compliance with this decision, Aplend s.r.o. reserves the right to impose a fine of EUR 200 on guests.
Are all accommodation facilities non-smoking?
If your everyday life is without smoke, you certainly desire that your holiday is exactly the same. Therefore, all our facilities are non-smoking! Of course, smoking outdoors is allowed (sitting in the garden, etc).
Can I pay by a bank card?
Yes, there is a possibility to pay by a bank card at each reception.
How can I be informed about special offers and discounts?
Subscribe to our newsletter at www.myaplend.com and stay in the loop, 2x a month we will send you interesting info about the Tatras and special offers.
Is there a place to park the car?
All our accommodation facilities are equipped with car park.
Accommodation facilities in Tatranská Lomnica as well as in Veľký Slavkov offer non-guarded parking in the resort for free.
Koliba Kamzík in Starý Smokovec offers parking in front of the building for free. This parking is non-guarded.
Hotel Ovruč and Lake Resort offers garage parking, where each apartment has 1 reserved parking space.
